Support questions and answers

Some of our most asked support questions.

Filtering Unqualified Companies

Question: How do I filter so that I only get unqualified companies and not both unqualified and qualified?
Answer: When you create and save a segment, only available companies should appear for you to work with. If you’ve saved the segment but still see occupied companies, please provide examples so we can assist you. 😊 Let me know if I misunderstood your question.

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Fetching Contact Details for Decision Makers

Question: I have a list of about 2,000 companies, with company names and registration numbers. I want to get a list with contact details of decision-makers at all these companies. Can you help with that?
Answer: In Goava, you can upload your list of registration numbers and company names. You can then apply a contact filter to match the companies with specific contact details.

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Finding Exported Lists in Excel

Question: Where do I find my export of lists to Excel? I can't find it.
Answer: No worries! Once you've completed the export process, click the notification bell (🔔) in the top-right corner of the Goava interface. When your file is ready, you’ll see an option to "Download file." Click that to save it to your computer.

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Integration with Byggfakta

Question: Do you have integration with Byggfakta?
Answer: Unfortunately, we currently don’t have integration with Byggfakta.

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Finding Swedish Companies in Finland and Vice Versa

Question: A customer is asking if it’s possible to find Swedish companies with operations in Finland and Finnish companies with operations in Sweden.
Answer: Unfortunately, we don’t have information for searching companies based on operating countries. A tip is to search for Swedish companies (geography) and under web technologies, add the Finnish language, and vice versa for Finnish companies.

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Excluding Companies Already in CRM

Question: I have a list of selected companies. I now want to exclude all companies that are already in our CRM. How can I filter that?
Answer: Currently, there is no option to exclude companies that are already in the CRM. We are working on developing this feature and hope to roll it out soon.

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Question: How many companies and people do you have in Sweden? And how many of your people have email addresses?
Answer: Hi! We have all companies in Sweden in our database. When it comes to email addresses, it’s more relevant to know how many we have in specific segments. Are there particular roles or companies you’re interested in?

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Question: Hi! How can I not see the ignored prospects from a segment?
Answer: You can exclude ignored prospects by going to your team-filter and excluding your colleagues' ignored lists. Do this for each person, or if a colleague ignored many prospects, exclude just that person. Don’t forget to save the segment with these new settings for future use.

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Question: Hi! Can I include notes when exporting a company to CRM or Excel?
Answer: Unfortunately, this is not possible at the moment, but it’s something we are looking into for the future.

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Question: What is the difference between "Group parent organisation name" and "Parent organisation name"?
Answer:

• Group Parent Organisation Name: This refers to the highest entity in a corporate structure, meaning the top parent company without any other parent company above it.
• Parent Organisation Name: This refers to the immediate owner of a company, i.e., the parent company that owns the specific company, but it may not be the highest parent company in the corporate structure.

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Question: How do I create a segment where the company name includes the word "frakt"?
Answer: Go to "Company" in the filtering menu and search under "company name" for "frakt". This will return all companies that have "frakt" in their name.

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Question: Hi, can you sign up for a short period or what is your cancellation policy?
Answer 1: Hi! We can offer shorter trial periods depending on what you want to test. The first step for testing is to book a demo and talk to a salesperson.
Answer 2: We have a 60-day cancellation notice, and our contracts are typically for 12 months. We can offer a free trial period (about 1 week) with some restrictions, but it varies depending on the case. We’d love to learn more about what you’re looking for! 😊

 

What should I do if I am experiencing slow performance or issues with Goava?

If you are experiencing slow performance or issues with Goava, please be patient as the issue is likely being addressed. The support team is working on resolving the problem and it should be fixed shortly. If the problem persists, feel free to reach out to support for further assistance.

 

How can I filter companies in HubSpot to find venture capital firms?

To filter companies in HubSpot for venture capital firms, you can use the "web" filter to specify companies that mention "Venture capital" on their websites. Combine this with a finance industry filter and set an asset filter for at least 10mSEK. This can help you narrow down the list to relevant companies. You can further fine-tune this search by adjusting the segment configuration in your HubSpot account.

Can Goava be used alone for lead generation, or is Hubspot also needed?

Goava can be used as a stand-alone tool for creating leads and business opportunities. It is not necessary to use a CRM together  with Goava for these purposes, it is however recommeneded.

How can I resend an invitation link for a Goava account?

Check you spam folder, in case it has ended up there. If a user has not received their invitation link to start their Goava account, send us the users email here in the chat and we can resend it.

What should I do if I encounter an internal server error when qualifying a company to my CRM?

If you encounter an internal server error while qualifying a company to Salesforce, please note that this issue might be temporaryt. It is advisable to retry after a minute. If the issue persists, contact our support team for further assistance and include information about what company you tried to export and at what time to help our investigation.

Why does the page revert to a company I have ignored? 

If you are working in the dashboard view and face this issue, try refreshing the page or recording your screen to help us troubleshoot the problem more effectively. This can help identify why the ignored company keeps reappearing.

How can I exclude companies that are already in our CRM from Goava's list view?

Currently, it's not possible to exclude all companies that exist in your CRM from Goava's list view. You can however use the team-filter to exclude existing lists in Goava, and all the companies that are assigned to users in your CRM that has a user in Goava will automatically be excluded.
One workaround is to make an export of a list of companies in your CRM and import that list into a custom list in Goava and exclude that list in your team filter.

How can I obtain a copy of the agreement for our subscription with Goava?

To obtain a copy of the agreement for your subscription with Goava services, please contact Goava support here in the chat or your account manager, and they will provide you with the necessary documents.

Why can't I see qualified companies in the "Qualified" list on Goava?

If you are unable to see qualified companies in the "Qualified" list on Goava, first try clearing your browser's cache and cookies, then restart your browser. You could also test logging into Goava using an incognito window to eliminate cache issues. If the problem persists and there are no disruptions on Goava's end, it might be related to your internet connection, so ensure that the connection is stable. Lastly, verify if there might be an issue with your integration setup with CRM, if applicable.

How do I create a new segment list with companies that have a high Goava Score?  

In any segment you create, Goava will automatically recommend companies with the highest Goava Score. To get the highest scoring companies you should try and create a new segment, and using the analytics insights to select filters and labels that has the highest score. 

How do I change the email addresses for user accounts within our organization?

The user can do this themselves in their Goava settings page.
If you are an admin: To change the email addresses for user accounts other than your own, provide the current email addresses and the new email addresses you wish to replace them with. Then, request support to send activation emails to the new users. They will receive an email from Goava shortly after the changes are made.

How can I exclude ignored prospects from a segment in Goava?

To exclude ignored prospects from a segment, go to your team-filter and exclude your colleagues' ignored lists. You need to perform this action for each individual, but if one colleague has ignored most of the companies, you may only need to exclude that person. Be sure to save your segment with the new settings to avoid repeating this process in the future.

How can I confirm if a company is still active using Goava Discover?

You can search for the company using Goava Discover's search feature. If the company is inactive a warning triangle will be shown, and if you hover on the warning symbol you’ll see additional information. If the details are limited, particularly for sole proprietorships, it might indicate a lack of publicly available details.

How can I export a list with email addresses?

Exporting email addresses is available through our Engage package, which allows you to export email addresses among other features. You can learn more about the package here: https://www.goava.com/help-center/what-is-goava-engage. If you already subscribe to Engage, you create a segment or a list and add contact filter and let us know which segment/list you’d like to get contacts from and we’ll export it for you.

Can Goava provide lists of email addresses for employees working in talent attraction and employer branding at large companies?

Goava specializes in providing sales intelligence and insights for B2B sales and marketing teams. We do not directly provide solely lists of email addresses or contact information without a subscription to our platform. Our platform assists in identifying and targeting potential leads based on various data insights.

Can I include notes when exporting a company to CRM or Excel?

Answer: Unfortunately, it is currently not possible to include notes when exporting a company to CRM or Excel. However, this is something we are considering for future updates.

 

Can I sort lists or segments by the number of employees?

Yes. Ensure you have switched to list view and then click on the column for the number of employees. This should sort the list from the largest to the smallest number of employees. If sorting does not work, double-check that no conflicting filters or settings are applied.

How do I set up mapping for data imports in Goava to ensure addresses are imported correctly into the CRM?

To ensure addresses are correctly imported into HubSpot, you need to check and set up the mapping in your data import settings in Goava. Make sure that each field, such as addresses, is mapped correctly to the corresponding field in HubSpot. If you face issues, you can refer to Goava's example mapping settings for guidance.

Is it possible to search for Swedish companies operating in Finland and Finnish companies operating in Sweden?

Goava does not currently support searching for companies based on their operational countries. However, you can filter by geographical region or language of the company's website using the web technologies filter, which may help in identifying companies with cross-border operations.

Does Goava have an integration with Byggfakta?

Unfortunately, Goava does not currently have an integration with Byggfakta.

Why do companies that I have already qualified or ignored keep appearing in my segment within Goava?

This issue might occur if the team filter isn't active on your account. Make sure to activate the team filter to help manage and segment qualified or ignored companies effectively. If the problem persists, verify the specific steps you follow and filters you use, and let us know more details so we can assist you better.

How can I exclude certain companies using boolean operations in Goava?

You can use boolean operators in the web-, news- and recruitment filter to exclude or include companies in your search.

Why are revenue and company descriptions missing when importing companies from Goava into Pipedrive?

Ensure that the organization number is correctly entered for the company in Pipedrive as this might affect the data transfer. If the issue persists, provide a screenshot of the company card from Pipedrive and specify if any particular integration settings have been changed recently to help us diagnose the issue further.

Can I import a list with organization numbers in Excel to build my own list in Goava?

Yes, you can. You can create a new list in Goava and import Excel files to that list. For more detailed instructions, you can refer to the article in Goava's Help Center: Import to Goava.

How can I generate an extended customer list or "twin list" based on an imported list of companies in Goava?

To create an extended customer list or "twin list" using Goava, you can start by uploading your list of companies to the platform. Goava will then analyze your existing customers and recommend similar companies that might be of interest to you. This process saves time by allowing you to focus on engaging with the most relevant companies for your business.

Where can I find my exported lists after exporting to Excel in Goava?

After completing the export process in Goava, you can find your exported file by clicking on the notification bell (🔔) located in the upper right corner of the Goava interface. Once your file is ready, an option to "Download file" will appear. Click on it to save the file to your computer.

Can Goava help me obtain contact information for decision-makers at companies from a list with organization numbers and company names?

You can upload a list containing organization numbers and company names into Goava. Once uploaded, you can apply a contact filter to match which companies have available contact information for decision-makers.

How do I filter to only show unqualified companies and not all companies that are both qualified and unqualified?

When creating and saving a segment, you should only see available companies to work on. If after saving the segment you still see qualified companies, please verify the filter settings to ensure only unqualified companies are selected and make sure that you have saved the segment. If the issue persists, consult support with specific examples for further assistance.

Why can't I export a contact person to a company in my CRM?

If you're experiencing issues exporting a contact person to a company, please ensure that the company exists in the system and check for any specific error messages. If the issue persists, try exporting again and check if the contact can be qualified and exported simultaneously. If the problem continues, please provide an example of the contact and reach out for further assistance as it might not be a known issue.

Is it possible to filter companies by the age of their decision-makers in Goava?

As of now, Goava does not allow filtering by the age of decision-makers or CEOs as this involves handling personal information, which can be complex due to GDPR considerations. Your feedback on this matter is noted and appreciated.

How do I transfer a license from one user to another in Goava?

You need to specify whether the new user should take over the previous user's lists and segments or if you just want to deactivate one user and create a new one. 

How do I add new team members to Goava?

This is currently handled by providing us with the email of the user you’d like to add here in the chat.

Why are qualified prospects not transferring from Goava to the CRM for a new user?

Ensure that the new user account is activated with the correct email address associated with Lime. Double-check that the email used in Goava matches the one configured in Lime. If issues persist, contact support for assistance.

How do I install the CRM plugin (Enrich app) for Salesforce in Goava?

To install the Enrich app in Salesforce, follow these steps:

1. For a production account, use this installation URL: [Salesforce Production Account Installation](https://salesforce-enrich.goava.com/app/install).
2. For a sandbox account, use this installation URL: [Salesforce Sandbox Account Installation](https://test.salesforce.com/packaging/installPackage.apexp?p0=04t7S000000Pm15).
3. Follow the prompts on the installation page. If you encounter any specific issues during installation, please contact support for further assistance.

How can I add a new user and what is the cost involved?

 

You can add an additional user by contacting support to activate the user. Once activated, the new user will receive an email from Goava to set up their own password. The cost for adding an extra user is 250 kr/month unless otherwise specified in your contract with Goava.

From which databases does Goava source its data?

Goava sources data from a variety of reputable data providers to ensure comprehensive and accurate sales intelligence. For specific information on these data sources, please contact our support team directly.

How do I include company names when exporting a list to share with colleagues?

When exporting a list of companies, ensure that you check the 'company names' option in the export settings to include them in the export file.

How can I filter for websites built on specific e-commerce platforms like WooCommerce, PrestaShop, or Magento, and at the same time, use specific payment providers like Klarna or Svea?

Currently, Goava supports the OR logic for web technology filters, meaning that combining multiple filters may result in displaying companies that employ only one of the specified technologies. If you wish to filter websites by both e-commerce platforms and payment providers simultaneously, you can take the following steps as a workaround:

 

1. First, create a segment with all companies that use e-commerce platforms such as WooCommerce, PrestaShop, or Magento. You can then save this as a list in Goava (up to 10,000 companies at a time).
2. Next, create a new segment and apply the team filter to include just the list you've saved. This will show only the companies in that list.
3. Apply an additional filter for web technology, such as payment providers like Klarna or Svea.

 

This approach helps you more precisely narrow down companies based on your desired criteria. Note that more advanced filtering logic may be supported in future platform updates.

How can I filter the list to show e-commerce companies that ship to Finland?  

To filter for e-commerce companies that ship to Finland, use the following filters:  

- Set "Web Technologies" and select categories like "Shop" and "Shipping".  

- Use the "Web" filter and enter: "till finland" OR "to finland".  

- Choose "Geography" as Sweden (or other country of origin).  

This setup can be further refined with industry-specific knowledge for better results.

How can Goava help us to increase our sales and productivity?

Goava utilizes AI and Machine Learning to collect and analyze open and public data about companies, helping B2B organizations sell smarter and more efficiently. It assists your sales team by finding the right companies to target and conducting thorough and efficient research on these companies, focusing efforts on the best opportunities to significantly increase sales and productivity.

Is it possible to lock my prospect list to see Employees and List view?

Currently, the feature to lock a prospect list to consistently display Employees and List view is not available. However, you can use filtering and sorting options manually to achieve a similar view as needed.

How do I connect Zapier to my Goava account to set up automations?

To connect Zapier to your Goava account, go to your settings in Goava and select Zapier from the integration dropdown. Click **Get configurations** to view your account ID and obtain an API token. Copy this API token as it is required to connect your Goava account to Zapier. If you need to generate a new token, disconnect from Zapier in your Goava settings and reconnect to receive a new API token.

How do I export a list to Excel in Goava?

To export a list to Excel in Goava, follow these steps: 

1. Select view mode in the top right to "List view."
2. Select the companies you want to export by checking the corresponding checkboxes.
3. Click on "Export to Excel" in the menu on the right side.
4. A popup window will appear where you can choose the specific data fields you wish to include in your export.
5. After making your selections, click the "Export" button to start the process.
6. Once the export is complete, click on the notification bell in the top-right corner.

How do I set up the Goava Ping mobile app?

You can find the setup guide for our Goava Ping mobile app in our help center at [Goava Ping Setup](https://www.goava.com/help-center/goava-ping-setup). Follow the steps outlined there to get started.

 

Can Goava assist with issues with my CRM integration?

If the issue pertains to Goava's integration with your CRM, please ensure your integration settings are correctly configured as per Goava's support documentation and contact Goava support for further assistance. 

 

How can I terminate my contract with Goava?

To terminate your contract, please contact our customer support through the help center or email, providing the original agreement date. Our team will confirm the termination details with you promptly.

 

How do I transfer a license to another user in Goava?

To transfer or change a license you can navigate yourself to our Settings on the top right corner and change the email address to whom it might concern. You are also always welcome to get in contact with out Goava support with the details of the current user and the new user who will receive the license. Our support team will assist you with adjusting the licenses accordingly.

Can I upload a list with only company names in Goava?

While it is recommended to upload your list with both company names and organization numbers for the best results in Goava, you can still upload a list with only company names. Follow these steps:

 

1. Click on **"Lists"** in the menu on the left.
2. Create a new list by giving it a name and clicking **"Create list"**.
3. Open the newly created list from the menu on the left.
4. Click on the three dots and choose **"Import"**.
5. Upload your CSV file with the company names.
6. Click **"Save"**.

Do you offer phone support for further assistance?

As of now, our support is primarily offered through chat and email. If you need further assistance, please contact your Customer Success Manager and we will do our best to help.

How can I contact Goava?

You can find contact information on our contact page. Please visit https://www.goava.com/sv/kontakt?hsLang=sv) for more information.

How can I add a colleague to my team and share a segment with them?

To add a colleague to your team you need to contact support@goava.com or write in the chat. As soon as added to your team you can share segments. Just update your segment and share with your colleague. 

 

Can Goava work with specific criteria for searching companies in specific sectors?

Yes. By using our filtering you can search for companies within specific sectors with specific criteras such as revenue, employees, industry, geographical area and many more. 

 

Does the Goava database include companies from Lithuania?  

No, the Goava database includes companies from the Nordic region, specifically from Sweden, Norway, Finland, and Denmark. It does not include companies from Lithuania.

How do I manage user licenses and upgrade them in Goava?

To manage user licenses in Goava please contact your Customer Success Manager, support@goava.com or write to us in the chat and we will assist you. 

 

How do I find companies similar to my existing customers using Goava?

By adding your ‘Customer list’ underneath Sort Order when creating a Segment or using Auto Segment Goava will help you find similar companies to your existing customers.

How can I book a demo?

You can book a demo with Goava by visiting our website and selecting the "Book a Demo" option or by reaching out to our support team who will assist you in scheduling one.

 

How can we cancel our contract with Goava?

To cancel your contract with Goava, please send an email to your Customer Success Manager or Support@goava.com stating your desire to terminate the agreement and we will get back to you with details and confirmation. 

 

How can I manage block lists for leads I don't want to qualify in Goava?

To manage block lists for leads you do not want to qualify, one approach would be to create an Excel list from the initial leads and import it as a block list in Goava. This can help prevent these leads from being qualified or exported to HS. However, it's advisable to consult Goava support to ensure there are no unintended consequences with this approach.

How can I integrate LinkedIn with Goava for targeted campaigns?

Goava allows you to export specific company lists that can be used for targeted LinkedIn campaigns using our service Goava Engage. You can read more about it here: https://www.goava.com/help-center/what-is-goava-engage or contact your Customer Success Manager, support@goava.com or write to us in the chat for further assistance. 

 

Does Goava offer telemarketing services?

Goava is a sales intelligence platform and does not offer telemarketing services. We provide tools and data to support B2B sales and marketing teams in their efforts.

How can I automate contact info collection and integrate email campaigns with Membrain or Hubspot?

Please note that Goava does not directly send emails from its platform. For integrating email campaigns and automating contact info collection, I recommend using Membrain or Hubspot's respective features for this purpose. You can however export contact information from Goava and then import it into these platforms to streamline your campaigns.

 

When does our current contract expire?

Please contact Goava's customer support with your company details to inquire about contract expiration dates.

 

Invoice details need to be updated for the next billing cycle with Goava.

Please contact our support team directly and provide the updated invoice details, including the correct invoice email and billing address, so we can adjust your information for the next billing cycle. You can also send an email to finance@goava.com 

How many users are included in Goava Discover, and how can I add more users?

Goava Discover includes one user by default. You can add additional users at a cost of 250 SEK per month per user.

 

How do I remove my personal contact details from your database?

Please contact support@goava.com for further assistance. 

 

Does Goava have new integrations with recruitment tools?  

Goava have integrations to most of the CRM systems, but can also connect tools via Zapier.
You can read more about our integrations on our website https://www.goava.com/crm-integration 

 

How can I export only email addresses from a list in Goava?

This service is a part of our product Goava Engage. To export email addresses from a list in Goava you need to contact our support team. 

How can I adjust company names to match our previous workflow where we use restaurant names instead of company names in Goava when transferring information to HubSpot?

Unfortunately, there is no direct option to adapt Goava to follow your previous workflow of using restaurant names as primary names instead of company names. You might consider adding a new field in HubSpot for Restaurant Names to maintain clarity.   

 

Why does the system double-import leads when qualifying?  

The double-importing issue occurs due to a delay in system updates after qualifying leads. The button becomes unavailable for re-export after you press "Qualify," so it's essential to understand the specific flow and view in the app where the issue arises.   

 

Why is the organizational number registered as the website in HubSpot when no URL is available in Goava?  

When creating companies in HubSpot via API, a URL must be provided. If no URL is available, we construct one using the organizational number to ensure uniqueness.  

 

How does Goava handle duplicates when assigning a customer, particularly if they are already assigned to someone else?  

Goava uses organizational numbers for duplicate management. It checks whether the organizational number already exists, and if it doesn't, a new entry is created. We are working on adding duplicate management in HubSpot based on company domain name and company name as well.  

 

Is it possible to import company information from Goava without overwriting existing customer information in HubSpot?  

Importing company information without overwriting existing data is challenging. It requires ensuring fields are mapped correctly to import as complementary rather than replacement information. Investigating HubSpot's merging capabilities may help retain historical data while updating records.  

 

Is there a HubSpot feature that allows companies to be automatically matched and merged without losing history?  

HubSpot offers features to merge duplicates while preserving history. It's advisable to explore HubSpot's duplicate management tools, especially if you have Operations Hub, where such functionality is available.

How do new users set their passwords in Goava?

Once a new user is added to Goava, they should receive an email prompting them to set their new password. If they do not receive an email, they can go to the login page and select "Forgot Password" to set a password.

Can I filter companies based on their SNI codes?

Yes, you can filter companies based on their SNI codes. These codes classify companies according to their specific business areas. By using the industry filter, you can choose to include only companies with a specific SNI code to obtain more precise results.

 

Why am I not getting all customers in my industry search using Goava?

If you are having trouble finding all your customers during an industry search in your CRM, ensure that all data in the CRM is correct and up-to-date. Goava's solution provides improved company data and allows for deeper analysis within the CRM, which can help you discover more customer characteristics. Make sure that you are using the auto-updates and company matching features to enhance data quality and make your search more effective.

 

What should I do if companies stop loading while I scroll through the list?

If companies stop loading as you scroll through your list, it might be due to a temporary connectivity issue or the web page needing a refresh. First, try reloading the page, but remember this might require you to scroll through the list again from the beginning. If the issue persists, check your internet connection and try closing other tabs or applications that might be using bandwidth. Additionally, ensure your browser is updated to the latest version. If none of these steps resolve the issue, please contact our support team for further assistance.

Can I exclude companies that already exist in my CRM from the list in Goava?

Currently, it is available by creating a list with all your CRM companies and exclude it when creating your segment. However, Goava is actively working on developing this feature and making it easier. Hopefully it will be rolled out soon.

 

Vad gör jag om Goava slutar ladda in fler företag när jag scrollar?

Om du upplever att Goava slutar ladda in fler företag när du scrollar, försök att rensa din webbläsares cache och testa att använda en annan webbläsare. Om problemet kvarstår, vänligen kontakta vår supportavdelning för vidare assistans.

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Does Goava support integration with Blikk CRM, and do you have an open API?

Goava does not have an open API. However, you can use our Zapier app for integration. If you build a Zapier app for your CRM, like Blikk, you can connect it to Goava and thousands of other applications. If needed, we can assist in creating a custom integration via Zapier for a one-time fee.

 

Can I create searches with specific keywords in Goava?

Yes, you can create searches with specific keywords using boolean operators like AND, OR, and NOT to combine or exclude keywords in a search. For example, using "Account Manager AND Stockholm" will yield results containing both keywords, while "Sales OR Account Manager OR Sales" broadens the search to include any of these keywords.

 

How do I exclude already ignored companies in Goava?

To exclude already ignored companies in Goava, use the "Team" filter, navigate yourself to the persons Ignored list you would like to Ignore. Add the ignored list and then exclude it by hover over the list. This allows you to exclude companies that have been processed or added to a list by other users in your organization.

 

How do I gain access to Danish and Norwegian companies in Goava?

To gain access to Danish and Norwegian companies, please ensure that your contract include these markets. If they are not, contact support for additional assistance. 

 

How do I resolve issues with syncing accounts between Goava and Hubspot?

If you're experiencing issues with syncing accounts between Goava and Hubspot, ensure that the email addresses used in both systems match. If there are discrepancies in email addresses or other account details, update them to ensure proper synchronization. If the problem persists, contact Goava support for further assistance.

 

How many companies and contact details are included in Goava's database?

Goava's database includes approximately 5.8 million companies in the Nordics, including individual firms and other unique business types. We have contact details for individuals at about 300,000 of these companies.

 

 How can I request a refund for an overpaid invoice with Goava?

For refund requests related to overpaid invoices, please contact our accounting and financial department directly at finance@goava.com with the invoice details and overpayment information. They will assist you with the refund process.

 

Do you have data from Finnish companies in Goava?

Yes, Goava includes data from Finnish companies in its database, allowing you to access information pertinent to the Finnish market.

 

What should I do if I'm experiencing difficulties accessing certain functionalities on the platform?  

Ensure that you have the correct authorizations and permissions. If the issue persists, contact support with details about the functionalities you cannot access for further assistance.

Why don't qualified companies appear in the qualified category?

If qualified companies are not appearing in the qualified category, it may be due to an active filter that is excluding those entries. Check if any filters are applied and remove them to ensure all qualified companies are visible. If the issue persists, please contact support for further assistance.

Är Discover det enda verktyget som används för nykundsbearbetning inom Goavas tjänster?

Ja, för nykundsbearbetning inom Goava's tjänster är det Discover-verktyget som ska användas.

 

How can a user reset their password in Goava?

The user should log in with their email address as the username and the temporary password provided, then they can change their password under their name in the settings. If there's an issue with the password reset link, ensure the user has received the invitation to the correct email address.

 

Is Goava offering SEO services or optimization packages?

Answer: This conversation seems unrelated to Goava's services as Goava is a sales intelligence platform and does not provide SEO services or optimization packages. Please reach out directly to Goava's support for inquiries related to their offerings.

 

How do I resend an invitation to a user who cannot access the platform?

You can always press “forgot password” to generate a new link to activate your account. If not, please reach out to our support team or add your details here in the chat and we will assist you.

 

Why can't I click on the dropdown navigation menu when using Safari on a MacBook?

If you cannot click on the dropdown navigation menu items while using Safari on a MacBook, try clearing your browser's cache and cookies, or check if there are any browser extensions that might be interfering with the navigation. If the issue persists, contact our support team for further assistance.

 

Why am I unable to search on Goava and nothing shows up?

If you're experiencing issues with searching on Goava please try clearing your browser's cache or switching browsers. If none of these solutions work, please contact our support for further assistance.

 

Why can't I see the Goava app in Upsales, and how do I log back in?

If you can't see the Goava app in Upsales, it may be due to an issue with email synchronization. Ensure your email address is correctly updated in Goava and Upsales. Log in to discover.goava.com and go to settings to update your email. If issues persist, try logging out and back in or consult your administrator for assistance.

 

Can I sign up for a short period, and what is the cancellation notice period?

We offer a 60-day cancellation notice. Normally, agreements are 12 months. We can provide a complimentary trial period (about 1 week) with certain restrictions, but this is determined on a case-by-case basis. The first step, even for trials, is to schedule a demo and speak with a salesperson.

How do I create a segment where the company name contains the word "frakt"?

You can create a segment by performing a search for the word "frakt" in the search bar, wait for the results, and then click on the results number to view and save the segment.

Why does the number of companies in my segment differ for my colleagues?

In a segment within Goava, companies that are already being worked on or are existing customers, as well as those you've personally ignored, are automatically excluded. This can result in different numbers of companies being visible for each user. If you want to change this setting, you can remove these filters under the Team filter.

Can I add additional logic to a filter for web technologies, such as "NOT" or "AND"?

Yes, you can enhance the filter logic by adding keywords you want to include or exclude. For example, you can use a web filter to add keywords like "checkout" or "cart" typically found on e-commerce sites. If you encounter issues with results, try incorporating specific terms to refine your search.

How do I create a segment with AI-based qualification criteria in Goava?

You can create a segment by using the "qualification criteria" filter, which utilizes AI to analyze data in your CRM. This function provides indications on whether a company likely answers yes, maybe, or no to specific questions, such as whether the company sells B2B. You can also build a list of companies that you wish to serve as a basis for relevance ordering in a segment.

Why is my export to my CRM failing and how can I fix it?

The export might be failing due to an issue with field mapping with your CRM. If the mapped fields in your CRM has been changed or removed, it can cause the export to fail. To fix this, create a field for the website in your CRM and map the data to this new field in Goava. Alternatively, you can remove the mapping for the website. Adjust these settings in Goava. If you don't have admin rights, contact the admin on your Goava account to make these changes.

What API options are available for updating our database with data from Goava?

Currently, Goava does not offer an open API. However, Goava provides a CRM app called Enrich that allows you to enrich companies in your CRM with over 20 datapoints. Available for most major CRMs.

What API capabilities does Goava offer for updating our database monthly with data from Goava?

Answer: Goava offers a product called Enrich which allow you to automate updates of your database with data from Goava.

How can I get a list of our active Goava users to offboard some of them?

To obtain a list of your active users in Goava in order to offboard certain users, please contact Goava support directly with your request. They will provide you with an up-to-date list of active users and assist you with the offboarding process.

Can I apply a more specific employee range filter in Analytics, such as 0-5 employees?

In Analytics, you typically work with predefined ranges. However, you can customize the number of employees by adjusting the filters to specify exactly how many employees you are interested in, like 0-5 employees.

What is the difference between "Group parent organisation name" and "Parent organisation name" in Goava Enrich?

"Group Parent Organisation Name" refers to the top entity in a group structure, the highest parent company that has no other parent company above it. "Parent Organisation Name" refers to the direct owner of a company, the parent company that owns the current company, but it may not necessarily be the top parent company in the group.

Can we use Goava Enrich on leads in Salesforce?

Yes, you can enrich leads in Salesforce with Goava Enrich, not just accounts.

Is Goava suitable for a newly established Norwegian company with only one person?

Goava can be suitable for single users, although the platform delivers more benefits when used by a team and integrated with a CRM. For a newly established company, it might be useful to start with more affordable tools if the goal is to identify potential clients manually and cost-effectively. However, investing in tools that enhance efficiency, especially when working solo, is beneficial.

How can I include restaurant opening hours in Hubspot with Goava?

Currently, it's not possible to directly include restaurant opening hours in Hubspot via Goava, but your suggestion has been noted for potential future updates.

Why are some phone numbers I get from Goava incorrect or nonexistent?

Answer: Our data is sourced from various databases and is updated regularly. However, there might be discrepancies due to the dynamic nature of contact information. Please report any specific instances of incorrect data through our support channel for further investigation.

How do I export prospects from Goava to my CRM?

To export prospects from Goava to your CRM, qualify (click the thumbs up) a company in Goava, and it will create an account in your CRM, if you have an integration setup.

Why do I see "No results" when applying filters like industry and geography in Goava?

If you're seeing "No results" when using filters such as industry and geography, it might be because there are no companies that match your specific filter criteria. Ensure that you haven't added overly restrictive filters beyond just industry and geography, as this might limit the search results. Adjust your filters to broaden the search criteria and try again.

How often is the information in web searches updated?  

We revisit all web information and update it on a monthly basis.

How do I import a list of leads from an Excel file into Goava?

To import a leads list from an Excel file into Goava, ensure your Excel file contains a column with all the organization numbers (org.nr) - if you don’t have organization number you can include company name, website, and address.
First, click the plus sign next to "Lists" in the left column. Then, click on the three small dots in the upper right corner, under your name, and select "Import companies." You can upload your Excel file in CSV format. After uploading, name your list and press save.

What is the commitment period for the Goava Enrich Premium subscription?

The Goava Enrich Premium subscription is a 12-month commitment. You can read more about the available data and how it works in the article: [Goava Enrich Premium Data](https://www.goava.com/help-center/goava-enrich-premium-data).

How many companies and individuals are included in Goava's database for Sweden, and how many email addresses do you have?

Goava's database includes all companies in Sweden. The number of email addresses available may vary across different segments. Please specify if there are particular roles or companies you are interested in to get more detailed information about the email addresses in our database.

How can I create a list based on one or a few companies I already know?

You can create a list based on companies you are familiar with to get tailored recommendations. Please refer to the tutorial video provided here for detailed instructions on how to proceed: "Använd era bästa kunder i er sorteringsordning" (https://app.vaam.io/share/uhcwoKi).

Why can't I find evidence of certain CRM systems in technographics data on Goava?

Some CRM systems may not leave visible traces in the website's source code. Large organizations might use systems like SAP as their CRM, which might not be explicitly visible. To improve filtering, consider excluding common systems like SAP Commerce Cloud, Pipedrive, Upsales, or Superoffice. Additionally, system traces can sometimes be found through associated tools, like Pardot for Salesforce, or Microsoft Dynamics 365 Marketing. For refining search, you can also set a revenue range to exclude the largest companies which likely have a CRM already.

Can Goava be customized to use restaurant names instead of company names when transferring information to HubSpot?

Currently, Goava does not support customization for using restaurant names instead of company names. The best workaround is to manually adjust the names after importing them to HubSpot. Alternatively, you might consider introducing a new field in HubSpot for restaurant names to ease differentiation.

How is the Score displayed differently in Goava's ownership tab compared to other views?

In the ownership view, the Score is the same for all individuals in your organization as it is based solely on customers. In other views, the Score can include individual pipelines, which may result in different Scores. Further investigation can be conducted if inconsistencies are noticed.

 

Why are companies that are already owned by someone else being shown to a user who shouldn't see them in Goava?

If a user like is seeing companies that are already being worked on by a colleague, it may be due to the team-filter settings in Goava. Ensure that the team-filter shows your team name, Qualified, and Ignored in red (excluded) to avoid this. If problems persist, further examples can be reviewed for investigation.

How can I refine my search to exclude certain CRMs and large companies when using Goava's sales intelligence platform?
You can refine your search by excluding specific CRM systems such as SAP Commerce Cloud, Pipedrive, Upsales, Superoffice, and other Hubspot technologies. Additionally, you can set revenue ranges to exclude the largest companies, as they are more likely to already have a CRM in place. Use the "web technology/technographics" filter to manage these exclusions.

How can I save the entire search result in Goava without excluding any companies?

To save the entire search result without excluding any companies due to existing team filters or CRM integration, copy the results to a static list in Goava before saving the segment. This way, all companies will be included regardless of current exclusions. If you're experiencing delays, you might need to refresh the page for all companies to appear.

How do I upload a list to Goava if I only have the company names?

You can upload a list with only company names by following these steps:

1. Click on **"Lists"** in the menu on the left.
2. Create a new list by giving it a name and clicking **"Create list"**.
3. Open the newly created list in the menu on the left.
4. Click on the three dots and select **"Import"**.
5. Upload your CSV file with the company names.
6. Click on **"Save"**.

 

After uploading the list, you can use filters for specific SNI codes and revenue ranges to find more similar companies. However, for best results, including organization numbers is recommended for accurate matching.

Why do ignored companies keep reappearing in my list on the dashboard view?

If companies you have ignored are reappearing in your list while in the dashboard view, try refreshing the page. Additionally, recording your screen while reproducing the problem can help us troubleshoot the issue more effectively and identify why the ignored companies continue to appear.

How do I delete lists and check the number of active user accounts in Goava?

To delete a list, simply hover of the list name in the navigation menu on your left and “X” button will appear. Click on it to delete the list.
If you have trouble accessing specific lists or need assistance with user accounts, please contact our support team for detailed help. They can assist in deleting lists and provide information on all active user accounts associated with your company.

How can I ensure that contacts imported into the CRM have the same owner as the companies they are associated with, when using Goava and Pipedrive integration?

Currently, Goava's integration with Pipedrive does not automatically assign the logged-in user from Goava as the owner of imported contacts. However, you can implement a workaround by setting up an automation in your CRM (Pipedrive) that assigns contacts to the same owner as the company they are linked to. This can help manage the ownership assignment of contacts effectively within your CRM system.

How do I delete a segment in Goava?

Answer: In the navigation on the left, hover over the segment you want to delete, and a small "x" will appear that you can click to remove the segment.

What is Goava Score and how is it calculated?  

Goava Score is a scoring metric between 1 and 100 assigned by our AI engine to companies, indicating their relevance to your specific business. The analysis is based on your existing customers and identifies common denominators from both numerical and text-based data. The Goava Score considers factors like industry and business description, company size (number of employees and revenue), geographical location, financial factors (economic stability, revenue growth, and profitability), and relations & networks (such as group affiliations and partners). A higher Goava Score suggests a better potential match, helping you prioritize leads and work more efficiently in sales.

Why are the companies I've qualified not appearing under the Qualified list in Goava?

If the qualified companies are not appearing under the Qualified list, it could be due to an active filter that excludes these companies. Check for any active filters and remove them to see if the qualified companies become visible. Additionally, ensure that after you qualify a company by clicking the thumbs up icon, the company is correctly saved in your system. If the problem persists, verify that your segments are saved properly, as unsaved segments might affect visibility.

Why does the list view show "Stockholm" under geography when I have filtered for specific areas like Danderyd or Upplands Väsby?

If "Stockholm" appears in the list view under geography, it means those areas are part of Stockholm County, and the county is displayed in that view. Ensure your search does not include "Sverige" or "Stockholm" in your geographical filter to display specific areas only.

 

How can I add a new employee to Goava?

To add a new employee to Goava, please provide the email and name of the person you want to add here in the chat and our support team will assist you in setting up a new account for them.

How can I filter my search to only show companies located in Gnosjö municipality?

To filter your search results to show only companies located in Gnosjö municipality using Goava, follow these steps:

1. Go to your search or segmentation page.
2. Look for the location or geography filter option.
3. Select "Gnosjö" as the municipality in the location filter.

 

Ensure that you do not have Jönköpings län or any other areas selected in the same filter. If you still see companies from the entire Jönköpings län, check that there are no other active filters affecting the search. If you cannot find the location filter, check if there's an extended filter menu or advanced search options where it might be hidden.

How do I set up a new user account in Goava for my employees?

To set up a new user account in Goava for your employees, contact your Goava representative or support team with the new user's name and email address. They will activate the account and send an activation link to the new user's email address.

How do we improve our usage of Goava and are there any training courses available to help with this?

To ensure you get the full potential out of Goava, it is recommended to book a meeting with our team. This will help clarify your current standing and explore available opportunities. Meetings can be arranged to include all users for better proficiency with Goava.

How do I share a segment with a colleague if I can't find them in the list?

Ensure that your colleague is added to your team by checking under "colleague" in the platform. If they are not listed, you may need to add them to your team first - this is something that our support team helps you with. Once added, you should be able to find and share the segment with them.

What should I do if Goava is not showing any companies and keeps loading?

If Goava is not displaying any companies and only shows a loading screen, you can try a few troubleshooting steps:

 

1. Open Goava in a private/incognito window to check if there is a browser issue.
2. Refresh the page to see if it resolves temporary connection problems.
3. Remove any active filters that might be excluding companies from appearing.
4. Clear your browser's cache.
5. Switch to a different browser.
6. Ensure your browser is updated to the latest version.
7. Verify your internet connection is stable.
8. Close other tabs or programs that might be using a lot of bandwidth.

 

If the problem persists after these steps, feel free to contact support for further assistance.

How do I cancel my subscription when the current period ends?

Please contact our support team directly through email (support@goava.com) or to your dedicated customer success manager, if you have on. The subscription will run until the end of your current contract period. 

What data points do we receive when adding Goava Enrich to HubSpot, and how does it differ from Goava Discover?

When you add Goava Enrich to your HubSpot CRM, you will receive enriched data for the following points: organization number, employee count, revenue, profit margin, URL, phone number, annual result, website description, visiting address, mailing address, country, industry code (SNI code), registration date, latest reporting date, company status (Active/Inactive), company situation (e.g., bankruptcy proceedings), parent company, group parent company, group’s employee count, and group revenue. Unlike Goava Discover, which enriches only new companies added, Goava Enrich automatically updates all existing companies in your CRM with the latest data, enhancing segmentation and automation capabilities in HubSpot.

How do I schedule a meeting for a platform walkthrough with the Goava team?

To schedule a meeting for a platform walkthrough, please contact our support team directly with details on your availability, and we will arrange a suitable time for the walkthrough. Leave your email address here and we’ll be in touch with you shortly, or ask to be transferred to an agent.

Why does Goava often lack phone numbers despite them being available through company websites?

Goava continuously works to enhance the quality of its phone number coverage. Some websites may "hide" phone numbers using features that prevent our crawler from picking them up. If you have specific cases where this has occurred, please share them with us as this would aid in troubleshooting and improving our data quality.

How can I filter a list in Goava to only include companies that have a website?

In Goava, you can use the Technographics filter for SSL to ensure that you have a list of companies that must have a website.

How do I find leads in Salesforce after exporting them from Goava?

When you export leads from Goava to Salesforce, they are created as new leads or accounts depending on your integration settings. These leads can be found by navigating to the "Leads"/”Accounts” tab in Salesforce. Ensure that your Goava configuration is properly set up so that the exported data is mapped correctly to your desired fields in Salesforce.

 

What is the geographic scope of Goava's AI lead generation tool and do you plan to expand beyond current countries?

Currently, Goava can identify potential customers in the Nordics, specifically Sweden, Finland, Denmark, and Norway. There are no current plans to expand beyond these countries.

Is it possible to export unmatched companies after an import in Goava?

 

Currently, Goava does not offer a feature to directly export unmatched companies after an import. However, the Live Matching feature can assist you in managing unmatched companies by allowing you to confirm, reject, or find the right match for companies that might exist in your CRM when they appear in a Discover segment. We are considering the possibility of enabling this feature in the future.

Will Goava Discover work with SuperOffice forms on my website and consider lead navigation for recommendations?

Goava Discover can recognize a company created from a SuperOffice form based on attributes like the company website and name, and make recommendations. However, it does not consider how potential leads navigate on your website in its recommendations.

How can I export contacts from Goava Engage?

Currently, bulk contact export from Goava Engage is not directly available through the platform. To export contacts, create a segment with the desired contacts and share it with our user "Goava Admin". We will then send back an Excel file with the contacts you requested.

How can I sort and segment customers using Goava data in HubSpot?

With Goava Enrich, you can receive updated company data directly in your CRM for all existing companies. This data includes industry, size, number of employees, revenue, and more, which can be used to segment and sort customers based on your chosen criteria, such as industry or size. You can also build automated workflows in HubSpot that react to changes in company data. However, Goava Enrich is not included in all plans, and it provides automatic data enrichment for all companies in HubSpot, unlike the Discover plan that only enriches new companies added.

How do I adjust my segment to include a variety of industries in Goava?

To adjust your segment to include a variety of industries, check your segmentation settings. When you create and save a segment, only companies matching your criteria should appear. If you're only seeing companies from a specific industry, review your filters and segmentation settings to ensure they are set correctly to include the types of companies you are interested in. If the issue persists, provide examples of the companies appearing, and our support team will investigate further.

How are Salesforce accounts mapped in Goava?

Answer: In Goava, Salesforce accounts are mapped as follows:

- Accounts without an opportunity are marked as "Qualified."

- Accounts with an open opportunity are marked as "Converted."

- Accounts where the last opportunity is lost are marked as "Lost."

- Accounts where the last opportunity is won are marked as "Customer." The customer mapping can be modified in your integration settings in Goava.

How do I import LinkedIn contacts into my CRM using Goava?

 

To import LinkedIn contacts into your CRM via Goava, follow these steps:

 

1. **Set up LinkedIn export:** Go to your CRM settings and configure the LinkedIn link export settings in your CRM.

  

1. **Automatic transfer upon qualification:** When you qualify a company, the selected LinkedIn contacts will automatically transfer to your CRM.

 

1. **Manual export from the "People" tab:** You can manually select which LinkedIn contacts to export by checking the box next to the contact and then clicking the qualification button.

 

Note: If you don't see this option in your current plan, it might be part of our premium Engage package.

Why are ignored companies still showing up even after excluding my team's companies?

Ignored companies can still appear because the 'team filter' only excludes upvoted companies. This setting allows downvoted companies to remain visible since they may still be of interest to other sales reps, even if someone else has downvoted them. The team filter also has an option to exclude all companies that have been ignored by someone in your team by checking the “Exclude all ignored companies” checkbox.

What should I do if the Autosegment feature is not showing any companies and the page keeps reloading on Goava?

 

If the Auto-segment feature isn't displaying any companies and the page continuously reloads, try these troubleshooting steps:

1. Clear your browser's cache and cookies.
2. Restart your browser.
3. Use an incognito window to eliminate cache-related issues.

If the problem persists, check your internet connection and any CRM integration settings. If necessary, reach out to support for further help.

Is it possible to set a company's registration date as a filter in Goava?

Yes, you can set the company's registration date as a filter. Use the date filter to search for companies registered from 2023 and earlier. This option is available under the "Company" filters group.

How can I ensure that contacts are assigned to the logged-in user in Goava?

 

Currently, Goava does not support automatic assignment of contacts to the logged-in user. The CRM system assigns the default owner as the user whose credentials are used for API calls. A workaround is possible by creating an automation in your CRM system, such as Pipedrive, to assign contacts to the same owner that owns the company they are linked to.

What does error code 3001 mean in Goava when integrating with HubSpot and how can it be resolved?

Error code 3001 typically indicates that Goava is unable to find a HubSpot user with the provided email. Please ensure that your HubSpot email matches the one used in Goava. Verify in your settings in Goava that you are logged in with the correct email address. If the problem persists, contact Goava support for further assistance.

How can I create a segment for Danish customers using industry codes in Goava?

While creating a new segment in Goava, it is currently only possible to search using Swedish SNI codes. To create a segment for Danish customers using industry codes, consider identifying the equivalent Swedish SNI code for the Danish industry code you have. If further assistance is needed, please contact Goava support for a more tailored solution.

 

How can I create a list of companies that match our ICP and have not been qualified or ignored in Goava?

To create a list of companies that match your Ideal Customer Profile (ICP) and have not been qualified or ignored in Goava, follow these steps:

1. Create a new segment in Goava.
2. When creating the segment, ensure you apply relevant filters to only include companies within the desired industry (e.g., wholesale).
3. Save the segment.

 

Once saved, the segment should only display available companies for you to work with. If you still see qualified or ignored companies, double-check that all necessary filters have been correctly applied.

What should I do if Goava stops loading more companies when I scroll?

If Goava stops loading more companies when you scroll, try clearing your web browser’s cache and test using a different browser. This may resolve the loading issue.

How do I retract the ignore mark on a company in Goava?

To retract the ignore mark on a company, go to your ignored list and select the companies you want to "revert". Once selected, the action menu will expand, allowing you to choose "move to list" to send them to a Qualified list, or select "remove from list" to return them to a neutral state.

Can Goava be used to find leads with phone numbers in Norway?

Yes, you can use Goava to find leads with phone numbers in Norway. For more guidance, consider booking a demo through our website.

How can I filter and exclude specific team members’ clients in Goava?

To filter and exclude specific team members' clients, you should be using the “Team filter” and specify the lists you want to exclude.

How do I export contacts and companies to HubSpot from Goava?

To export contacts and companies from Goava to HubSpot, first use Goava to compile a list and apply filters to select the desired contacts, such as job titles or decision makers. Once you have your filtered list, export it to Excel. From there, log in to HubSpot, go to 'Contacts', select 'Import', and choose 'Import multiple records'. Upload the .csv file you exported from Goava, map the columns accordingly, and complete the import process. If additional assistance is needed, save and share the segment with the "Goava Admin" for further support.

What should I do if I can’t access my Goava account after changing my email address?

Answer: If you are unable to access your Goava account after updating your email address, please contact Goava support for assistance in recovering or updating your login details.

What should I do if I'm not receiving the password reset email from Goava?

Answer: If you're not receiving the password reset email from Goava, try the following steps: 

1. Ensure the email address you're using is associated with your Goava account.
2. Check your spam or junk email folders.
3. Review any email filters blocking or redirecting the reset email.
4. Try requesting the reset email from a different browser or device.

If the issue persists, consider clearing your browser's cache or switching to a different browser to resolve potential login problems.

If a company already exists as a prospect or converted customer, should I qualify them again if they appear in Goava's recommendations?

Goava's recommendations are based on your historical interactions and show potential good matches for your ideal customer profile. If a company already exists as a prospect or converted customer, you do not need to qualify them again. The recommendation serves as a guide to show companies matching your profile, and you choose which ones to pursue.

Why are certain LinkedIn connections missing for some companies in Goava?

 

Answer: In Goava, only LinkedIn contacts that we can quickly find and connect to the company at the current time are displayed. This means that:

 

- Only contacts that Goava can match and retrieve directly from LinkedIn are shown in the "People" tab.

- If a company is missing LinkedIn connections in a specific area (such as finance) in Goava, it may be because we haven't found relevant or sufficiently recent contacts at that time.

- LinkedIn's own platform may show more contacts because LinkedIn has access to its entire registry and its search tools function differently.

 

Note: Goava aims to show the most current LinkedIn contacts when you access a company, but results may vary based on available data. If contacts for a specific category are missing, it could be because they couldn't be automatically identified or connected in Goava at the time.

How can I find companies that work with IFRS using Goava?

Answer: With Goava, you can use filtering options to search for companies in specific sectors and with certain criteria, such as industry, revenue, number of employees, geographic area, and more. This allows you to refine your search to find relevant companies. Goava aggregates data from various sources, including company websites, enabling you to find information on markets and regulations, like IFRS, that companies are involved with. You can use these filters and search functions to find companies that mention or work with IFRS as part of their operations. If you need help setting up your filters or searching by keywords like IFRS, feel free to ask for assistance.

Is the Goava Score connected to me personally, or is it a score for the entire company?

Can be for both, depends on your Sort order settings in your segment. To change your default Goava Score “profile” go to your auto segment, click on “Sort order” and under “Goava Score” you can select lists to base your score on.

Can I use Goava with full functionality if we don't have a CRM system?

Yes, you can use Goava without a CRM system and still access full functionality, except for CRM exports. Consider booking a demo for more details on how to utilize Goava without a CRM connection: [Goava Demo](https://www.goava.com/en/book-a-demo).

 

How do I fix field mapping issues for integration with Pipedrive in Goava?

To fix field mapping issues for integration with Pipedrive in Goava, your Goava admin needs to modify the mapping settings. Go to the settings in Goava, check the mapping for Webbsida/URL, and select the correct field in Pipedrive to which the data should be sent. Ensure that the "Organisationsnummer" (Org. nr/CVR/Business ID) is correctly mapped, as this is crucial for synchronization. If the field is missing, it needs to be created in Pipedrive. After making changes, save the configuration.

How often is company information updated in the system?

Answer: Company information in the system is updated daily, with most updates occurring in the morning hours to ensure your CRM has fresh and up-to-date data every day.

How can I reset my password if the reset link has expired?

Answer: If your password reset link has expired, please request a new password reset link or contact support (ask to be transferred to an agent). They will send a new link to your registered email address.

Is there a way to expand or adjust the left list in Goava Discover to display longer segment names?

Unfortunately, there is currently no functionality in Goava Discover to expand or adjust the left list to display longer segment names. You need to click into each segment to view the full name. If this is a critical issue for your workflow, please provide more details about how you use segments, and we might be able to suggest alternative methods or functionalities to assist you.

Does Goava integrate with Odoo through Zapier?

Answer: Yes, Goava has an integration with Odoo via Zapier. Through Zapier, customized workflows can be built according to your needs and work methods.

Who is our contact person at Goava?

 

Answer: If you need to know who your dedicated contact person at Goava is, please reach out to our support team at support@goava.com or ask me to transfer you to an agent, and they will assist you in identifying the appropriate contact for your account.

How do I change the language to Swedish in Goava Sales Intelligence on my computer?

Click on your name in the top left corner, and then select your preferred language in the dropdown menu.

How can I resolve the "Endpoint request timed out" error when exporting companies from Goava to Hubspot?  

Answer: The "Endpoint request timed out" error may be due to temporary connection issues. Follow these steps to try resolving the issue:  

1. Retry the export after a minute to see if the issue was a brief connectivity problem.
2. Ensure that all companies you are exporting have complete and correct information, especially required fields in Hubspot.
3. Confirm that the Goava Discover app is properly installed and active in Hubspot by checking under "Connected Apps" in your Hubspot settings.
4. In Goava's settings, ensure the mapping for required fields such as the organization number is correctly configured.
5. If the issue persists, try exporting companies in smaller batches to avoid timeout due to large export sizes.
6. If none of these steps help, consider checking your internet connection, browser cache, or browser updates as potential solutions.  

 

If the problem continues, note the specific time and company attempted, and reach out for further support.

How can I automatically match a company and import contacts from Goava to SuperOffice?

When exporting a company from Goava using the Smart Contact Export feature, contacts can be included automatically if your agreement includes Engage. To enable this, you can configure the settings directly in Goava's settings through this link (https://discover.goava.com/settings) or choose specific contacts to include during the prospecting flow. It's important to ensure that the company's CRM status is properly matched; any discrepancies might require an overnight sync to update the matching process. If issues persist, verify that the CRM button is available by marking the desired contacts, and ensure they have associated email addresses.

Is it possible to see the age or birthyear of people in the "People" tab in Goava?

Currently, Goava does not feature an option to view the age or birthyear of individuals listed in the "People" tab. The platform focuses on enhancing search capabilities and integrating contact management features. We appreciate your feedback, and your input can help guide future updates and improvements.

Is it possible to obtain B2B contact persons with phone and email within specific industries like paper mills, steelworks, and the food industry in Sweden using Goava?

Yes, Goava allows you to target B2B contacts within specific industries such as paper mills, steelworks, and the food industry in Sweden. You can obtain contact persons with phone numbers and emails to facilitate your outreach efforts.

Does Goava provide credit information?
Unfortunately, as of now, Goava does not provide credit information. However, feel free to reach out if you have any further questions or need assistance.

How can I change the email addresses for user accounts in Goava as an admin?

As an admin, you can change the email addresses for user accounts other than your own by providing the current email addresses and the new ones you wish to assign in Goava's settings page. Ensure you're logged in with the correct admin account and check the organization or team management settings under Settings. Once changed, activation emails will be sent to the new users. If these options aren’t visible, you might not have admin permissions and should contact an admin in your organization to make these changes.

How can I upload a list to find similar companies in Goava if I only have company names?

If you only have company names, you can still upload your list in Goava by following these steps:

 

1. Click on **"Lists"** in the left menu.
2. Create a new list by giving it a name and clicking **"Create list"**.
3. Open the newly created list in the left menu.
4. Click on the three dots and select **"Import"**.
5. Upload your CSV file containing the company names.
6. Click **"Save"**.

 

When creating a new segment, you should click on “sort order” in the top right and select your new list as base list for the Goava Score. This enables you to sort the segment based on likeness to the companies in your list.

What should I do if my CSV import of company names into Goava fails?

If your CSV import into Goava fails, try the following troubleshooting steps to resolve the issue:

 

1. **File Format:** Ensure your file is saved as a CSV, not in any other format like XLS or XLSX.
2. **Required Information:** Ideally, your CSV should include columns with organization numbers (org.nr). If not, include company name, website, and address to help Goava identify the companies.
3. **Data Quality:** Remove any empty rows, special characters, or unusual formatting that might cause errors.
4. **Column Mapping:** After uploading, make sure to select the appropriate columns to match the data Goava expects.

 

If you continue to face issues, try importing a smaller sample file with a few company names or use a different browser. Ensure your browser and operating system are up-to-date. If the problem persists, there may be a need to manually map or adjust fields in your CRM and update mappings in Goava accordingly. If you receive a specific error message after "import begins," this can indicate formatting issues or unmatched data that might need addressing.

Can I change the name of a created segment in Goava?

Yes, open the segment, and then click on the “Update” button (floppy disc icon), edit the segment name and then click on “Update”

Is it possible to search and filter by postal code in Goava?

Yes. Using the location filter you can drill down to the lowest level there which is postal code. Or you can use the free text search in the location filter to find the postal code you want that way.

 

Can postal codes be searched only after exporting a list to Excel in Goava?

Postal codes can be filtered on in the location filter, and also be included in Excel exports.

How do I activate smart contact export to automatically include contacts like CEOs in my CRM export to HubSpot?

 

To activate and set up smart contact export, ensuring contacts are automatically exported to HubSpot when qualifying companies, follow these steps:

1. Go to your account settings at the top right and click on "Settings."
2. Under settings, you will find an option to select which contact categories you want to export to your CRM. You can choose up to two categories (e.g., CEO, CFO).
3. After selecting your categories, save the settings.

Now, selected contacts will automatically be exported and attached to the company in HubSpot each time you qualify a company. This eliminates the need to manually go into each company. For more details, refer to our guide on smart contact export: [Goava's Smart Contact Export Guide](https://www.goava.com/help-center/smart-contact-export). If you need help with any specific step, feel free to ask!

Is it possible to set up an automatic email alert when a new company appears in a selected industry or SNI code within Goava?

Currently, Goava does not offer the capability to set up automatic email alerts for when a new company appears in a selected industry or SNI code. However, you can filter companies based on their SNI codes to find companies in a specific business area. Please share more about your needs, and we can explore if there's another feature that might help you.

How does Goava's filter-based recommendation feature work?  

Goava Discover uses AI to analyze your existing customers based on various data points and identifies patterns to recommend the most relevant companies for your sales team to target. You can adjust recommendations using filters within the Goava Fit box by removing certain attributes or muting dimensions. The filter bar allows for sorting companies by Goava Score and other criteria, enabling a focused and efficient prospecting process.

Why can't I sign up for a demo or free trial with my email address?

If you're unable to sign up for a demo or free trial using your email address, it might be due to the use of a personal email domain such as Gmail or iCloud. Please try using a business email address instead.

How do I synchronize companies from Hubspot to Goava using the integration?  

To synchronize companies from Hubspot to Goava, follow these steps:

 

1. Install the Goava Discover Hubspot app in Hubspot. You will need Super Admin permissions for this.
2. After installation, you'll be redirected to the Goava Discover settings. Choose Hubspot as the integration and configure your settings.
3. Select the field in Hubspot used for organization numbers.
4. Opt for mapping the *Lead source* and decide if Goava should automatically create a to-do for qualified companies.
5. Click on **Save Changes** and then on **Synchronize Companies** to start the import from Hubspot to Goava.

 

Companies will be mapped to lists in Goava based on lifecycle stage and owner in Hubspot. The default mapping is:

- Marketing Qualified Lead, Sales Qualified Lead, Lead (and companies without a stage): **Qualified**

- Opportunity: **Converted**

- Customer: **Customer**

- Latest deal lost: **Lost**

But this can be modified on your settings page in Goava.

 

When a company is qualified in Goava, it will automatically be created in Hubspot, and you will be assigned to it. If the company already exists without an owner in Hubspot, it will be updated and assigned to you. The information exported includes company name, organization number, address, website, number of employees, and revenue.

 

I hope this helps you get started with the synchronization!

Can I filter companies by their group's combined turnover?

Absolutely! You can filter companies based on their group’s combined turnover using the "Group revenue" filter. This allows you to set an interval for the total revenue of the company group, helping you find companies that belong to groups with a specific combined revenue. This is especially useful when you want to target larger business groups or exclude smaller ones from your search.

How can I check if the Engage add-on is activated on my Goava account?

Answer: To verify if the Engage add-on is activated, go to a company's view in Goava and check the people tab. You should see additional contact information and LinkedIn contacts if Engage is active. You can also try to export contacts to your CRM or create an email list, as these features are linked to the Engage add-on. If you do not see any difference or lack these features, the add-on might not be activated on your account yet. Please check with your administrator or contact Goava support via the Help Center: https://www.goava.com/help-center/engage-add-on.

How can I filter companies within my specific district in Goava?

To filter companies within your district in Goava, use the filters in the system such as the SNI codes for industry filtering or the geographic filters to restrict the selection to your area. For more precise results, combine multiple filters like geography and industry, and ensure the segment is saved with these new settings for future use.

Can I export an entire list in Goava?  

To export an entire list in Goava, go to the List View and select the companies you want to export by checking the boxes next to each company. If you wish to export the whole list, make sure to select all. Click on "Export to Excel" in the menu to the right. In the popup window, choose the data fields desired for export and click "Export" to start the process. Once complete, you will receive a notification via the bell icon at the top right, where you can download and save the file to your computer.

What email can I use to sign up for a free trial on Goava? 

Answer: When signing up for a free trial on Goava, ensure that you use a business email address rather than a private email such as Gmail, as private emails are not accepted for free trials.

How do I exclude companies with specific keywords in their name from a segment in Goava?

To exclude companies with a specific keyword in their name, such as "bygg", from a segment in Goava, you can use the filtering options. Go to the filtering menu, select "Company," and under the "company name" field, enter "NOT bygg". This will ensure that all companies with "bygg" in their name are excluded from the segment. Additionally, you can use boolean operators in your filters to achieve the same result.

Does the note I write in Goava automatically transfer to our CRM?

We recently released a feature for exporting your notes directly to your CRM. By hovering over a note, you will now see an option to "export to CRM." However, notes can only be exported if the associated company is already in your CRM. If you have further questions on this process, feel free to ask for more guidance.